Emergency Response Procedures (ERP) 

Contract specific ERP's are created daily by your Designated First Aid Attendant.

ERP Templates are in each truck and or on the Slack Group Chat.

ERP’s are pretty straight forward, however in the case of a high stress situation sometimes we can forget the basics, so please make a habit of  referencing this resource.

Understanding how to use your ERP in a specific situation or environment is a critical skill we expect all employees to understand.

Responding to an emergency : slow down and …

Recognize - What is happening

Evaluate - What is the hazard 

Mobilize - Communicate to ensure your team is safe and delegate to remove the hazard if possible.

Communicate for Help - Contact your resources from your ERP for emergency support

If you would like to review our Emergency Response Policy it is available here.

Emergency Response Resources

This year Shakti has brought on board TEAAM's services to provide emergency transportation and rescue services when we are working in our most remote and challenging work site areas.

TEAAM is a not for profit society comprised of advanced care and primary care paramedics, emergency physicians, nurses, technical rescue specialists and other mountain professionals dedicated to providing leading edge pre-hospital care and transport in austere settings. In collaboration with Blackcomb Helicopters, we are able to provide aeromedical transport in hoist and HETS (long line) capable aircraft. 

In the event of an emergency that requires immediate medical assistance it is always the best practice to call TEAAMS first, unless you are working in an area that TEAAMS is unable to service.

In the event that TEAAMS is needed these are the questions that will be asked, there should be a binder in each truck with each person's relevant medical information for ease of use in an emergency:

8 LINE MEDEVAC REQUEST FORM: 1-604-229-6757 Emergency Only

•  Location of Scene (GPS Coordinates and recognized geographical features).

• Radio frequency / Call Sign / Phone number of patient or person on scene.

• Number of patients and injury/illness(chief complaint).

• Age and weight of Patient(s).

• Special equipment and personnel required. (Hoist / Longline / Auto Ex / Mountain Guide/Marine/Swiftwater)

• Other responders responding to scene. (En Route / On Scene) and other aircraft operating in the area.

• Method of marking scene. (Colour of clothing / Smoke / Lights / Strobes / Pyrotechnics / Panels etc)

• Known hazards. (Cable Logging / Blasting / Towers / Power lines / Drones / Danger trees)

Non Emergency Call (604) 849-0713

1) You can call our emergency number direct, text us, or set up your satellite device to contact us. If you call direct, you will hear a voice prompt. Please stay on the line and one of us will pick up shortly. There is a voicemail failsafe that is a backstop in the event of a technical glitch. In that case, leave a message and we will call back quickly

2) If you use your satellite device, the fastest way to communicate to TEAAMs is to pre program our emergency number into your device, allowing rapid two way communication.

3) If you choose to use your SOS button on the satellite device, before you head out, log on to your satellite device profile and enter the TEAAM emergency number as your primary emergency contact. This will allow the SOS button to contact us, but the message will first go to the International Emergency Rescue Coordination Center in Texas, and then get sent to us.

All Shakti by TELUS employees are registered members of the TEAAMS 

STARS Emergency Contact: 1-888-888-4567 or (403) 299-0932 if using a satellite phone

As with last year STARS is also always available and our first choice to call in situations were TEAAMS does not service the area. It is best practice to program STARS as your second emergency contact into your ZOLEO devices.

STARS is a A helicopter air ambulance service built and supported by the community 

Wild Fire Safety and Emergency Response Plan

All Shakti Trucks are equipped with a Fire Backpack Water Pump, Pulaski, Shovel and Fire Extinguisher. These are all mounted in the back of the trucks or on the rook rack for the ETV.

In the event of an ATV Fire there are small 5lt Fire Extinguishers mounted to them, it is always advised to try and put out an ATV fire if it occurs. It is best practice to clean your ATV exhaust pipe at regular intervals to prevent an ATV fire. It is also best practice to avoid drivign through tall grassess when the weather is hot and dry and to choose trails through less falmable terrain if possible.

Click       to view the full policy.

Wildlife Safety and Emergency Response Plan

All Shakti Staff are required to carry bear spray in a safe manner on their persons while working. Staff are also not permitted to leave food related garbage in their cache garbage. All food related garbage must be stored in your backpack and taken off the block and disposed off afetr work.

Click here to view the full policy

Wind Safety and Emergency Response Plan

Click here to view the full policy

Working Alone Safety and Emergency Response

Each Supervisor and Designated First Aid Attendant will be carrying a ZOLEO device for consistent communication. 

When teams are working in remote ATV access sites or remote Helicopter sites each team of two will be assigned a ZOLEO with a monitored check in system.

Click here to view the full policy

Lost Person Emergency Response

Lightning Safety and Emergency Response

Click here to view the full policy